We ship our packages using either USPS First Class Mail, UPS, DHL Express, or OnTrac (DHL & OnTrac both switch to USPS for the last mile of the route). We're asking our customers to please allow up to 7 business days for tracking updates & delivery for domestic orders (this does not include weekends or holidays). Once your package ships, you will receive a shipping confirmation email with tracking information. We ship to Canada for an additional fee. We currently do not ship to the U.S. Virgin Islands, American Samoa, Guam, or the Northern Mariana Islands.
Lume Deodorant is clinically proven to block 100% of body odor all day and continues to control odor for 72 hours. If you are still noticing breakthrough odor within the first 4 days of using Lume, the most likely culprit is biofilm trapped in the fibers of your clothing that may reduce your odor-free interval. We invite you to check out our Getting Started page for our best tips on application and clothing prep!
If despite your best efforts Lume isn’t what you’d hoped, we would love to see how we can help! We encourage you to reach out to our customer service experts by contacting email@example.com. Lume products are unexpectedly effective and we want to make sure you have the opportunity to experience their efficacy before giving up too soon!
We allow customers to return their Lume products within 60 days of purchase for a refund to the original payment method only, minus return shipping & handling. *For orders that include a boxed sampler pack of multiple mini items, please note that all mini products must be returned to be eligible for a refund.
To submit a return request, please visit our Returns Center. Once your request is approved, you will receive a prepaid return label via email.
All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued.
You can expect your return to be processed within 10 business days of our returns department receiving it. The return shipping & handling cost will automatically be deducted from the refunded amount. The cost of return shipping & handling is $5 per order. We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.